Ordering & Payment

How do I place an order?

Placing an order with Dr. Johnny's is easy and secure. Simply browse our products, select the items you wish to purchase, choose your preferred size and quantity, and click "Add to Cart." Once you've finished shopping, click on the cart icon and follow the prompts to complete your purchase.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Apple Pay. All transactions are processed securely to protect your personal information.

Can I use multiple payment methods for a single order?

At this time, we only accept one form of payment per order. Please choose the payment method that is most convenient for you.

Is my payment information secure?

Yes, your payment information is secure. We use advanced encryption technologies and secure payment gateways to ensure that your personal and payment information is protected at all times.

How can I apply a discount code or gift card to my order?

To apply a discount code or gift card, simply enter the code in the designated field during the checkout process and click "Apply." The discount or gift card amount will be deducted from your total order cost. Please note that only one discount code can be used per order.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact our customer service team as soon as possible at 877-323-1889 or email us at info@drjohnnys.com. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website. If you have any issues or questions about your shipment, please contact our customer service team.

What should I do if I experience an issue with my order?

If you encounter any issues with your order, such as receiving the wrong item or a damaged product, please contact our customer service team immediately at 877-323-1889 or email us at info@drjohnnys.com. We are here to help and will work to resolve the issue as quickly as possible.

Do you offer international shipping?

Currently, we only ship within the United States, Canada and the UK. We are working on expanding our shipping options to include international destinations in the future. Please stay tuned for updates.