Refund policy
Returns & Exchanges
We want you to love what you buy. If something isn't right, we'll make it easy — backed by our 30-day comfort guarantee, with free return shipping.
Put them to the test. Wear them, wash them, live in them. If the fit or feel still isn't right within 30 days of delivery, we'll sort it out.
Before you return anything, we'd love to offer you a free fit consultation. More often than not, a small change in size or compression level is all it takes — and it saves you the hassle.
What's eligible
All Dr. Johnny's products can be returned or exchanged within 30 days of delivery.
One note on hygiene: socks are a personal item. If you ordered several pairs, please open, wash and wear only one pair while you're testing the fit.
How to start a return or exchange
Email hello@drjohnnys.com or call (877) 323-1889 with your order number and what you'd like to return or exchange. We'll take it from there.
Returns and exchanges are free — we cover the return shipping. If an item does need to come back to us, we'll email you a prepaid label. For exchanges, we'll sometimes just pop the label in with your new pair. Either way, nothing comes out of your pocket.
Our Positive Returns Program
Often, we won't ask you to ship anything back at all. Where it makes sense, we'll simply ask you to keep your Dr. Johnny's items or donate them locally. It's kinder to you and to the planet — and your refund or exchange is taken care of either way.
Refunds
Once your return is confirmed, we'll email you to let you know it's approved. Refunds go back to your original payment method within a few business days, though your bank may take one to two billing cycles to show it.
Items returned after the 30-day window, or damaged for reasons that aren't our fault, may be eligible for a partial refund at our discretion.
Sale items
Items bought at more than 20% off can be exchanged or returned for store credit, but aren't eligible for a cash refund.
Our bundle savings don't count as a sale discount — bundle orders are fully refundable like anything else.
Gifts
If an item was marked as a gift and shipped to you directly, your refund is issued as a gift certificate. If it wasn't marked as a gift, the refund goes back to the original purchaser.
What isn't eligible
- Gift cards (final sale)
- Items received free or as a gift with purchase
Questions? We're here to help.
We're happy to walk you through a return, an exchange, or a free fit consultation.
Email: hello@drjohnnys.com
Phone: (877) 323-1889
Please have your order number handy so we can help you faster.
